Frequently Asked Questions
Home Internet to connect your computer, phone, and numerous other devices. Gauge your students’ skill level with the initial test.
Every fibre network operator has different requirements and we will manage these for you, providing you with the precise requirements for your home installation. All we need is your address and what you need so contact us so we can get you started.
Once we confirm that it is feasible to install fibre at your address and you place the order, then it will take between one to two weeks to install. This does vary dependent on the FNO.
Epicrange Networks uses a variety of fibre network operators (FNOs) to deliver our services. These are companies that lay fibre in the ground and connect our data centre networks to you, our clients.
Some internet service providers (ISPs) have implemented devices that manage your data consumption. This allows them to slow your service down and to control the throughput - this is known as ‘shaped internet’. Unshaped is the term used when your internet isn’t shaped so your experience is consistent, all the time. Epicrange Networks does not shape any service on our network. With us, your internet is fast all the time.
This depends on your internet usage needs and what you plan to do with all the speed we offer you. If you only want to use the internet for banking, email and general use, then you will benefit from a smaller count of 10Mbps, but if you want something more powerful for gaming or video streaming, then you’ll need to look at something higher. Contact us to find out which one we recommend for your needs.
Yes, with Epicrange Networks you can upgrade or downgrade your service for the next calendar month. You can’t change it within your existing calendar month.
For streaming services like Netflix or Showmax, for example, you should consider a service that offers you 20Mbps or more. The size will be based on the quality you will be streaming, for example, if you have a 4K supported television, then you will need 25Mbps for that TV alone. If you have other devices on your home network, then you will need to consider 50Mbps or higher. Contact us [link] to find out which one we recommend for your needs.
Epicrange Networks doesn’t have a fair usage policy (FUP). Some providers implement these as part of their terms and conditions. This refers to them slowing down your service until the end of the month once you’ve reached a certain amount of data usage. The amount of data used before you are slowed down will depend on the FUP you signed.
You will need a router and a firewall that support wireless in order to transmit signal throughout the home. You may need to boost the signal if you have a large house and you can do this by installing Wi-Fi extenders or a mesh network. Contact us to find out which products best suit your Wi-Fi needs.
This can be a bit more challenging. Many complexes or estates already have fibre passing through them but it can be complex installing the fibre to each unit in the complex. Epicrange Networks will consider installing fibre within your complex or estate but we will need to work with your Homeowners Association (HOA) to get permission. Then we would need to engage with each homeowner or tenant to find out who would be interested in this process. If there is enough interest and we have your HOA’s permission, we will install fibre to all units.
You can use any router with an Ethernet (RJ45) WAN port, if you are unsure, contact our support team for assistance.
Our Client Portal offers you instant visibility into your bandwidth usage, your statements and your invoices. You can use the portal to log support requests, cancel your service, upgrade your service and downgrade your service on demand. Once you have been set up on the system, you will receive an email with your Epicrange Networks Client Portal login credentials.
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