How can we help?

Search for your preferred domain name to check availability. Once available, you can register it through Epicrange Networks and manage the service from your client account.

Most domain registrations are processed quickly after successful payment. Some domain extensions may require additional verification.

Request the transfer or authorisation code from your current provider and submit your transfer request to Epicrange. We’ll guide you through the remaining steps.

Normally, a properly managed domain transfer does not interrupt your website or email. Avoid changing nameservers unnecessarily during the transfer.

Domain renewal invoices are issued before the expiry date. We recommend paying before expiry to prevent suspension or loss of the domain.

Yes. We can assist with nameservers and common DNS records required for websites, email and other hosted services.

Your hosting details are provided after activation. You can also access and manage your hosting services through the Epicrange client area where applicable.

Email accounts for your domain can be created through your hosting control panel. For example: info@yourcompany.co.za.

First check your internet connection and confirm that your domain and hosting services are active. If the problem continues, contact Epicrange Support.

Check your internet connection, mailbox password, storage quota and incoming/outgoing mail settings. Support can assist with configuring your device.

Contact us if you would like to move an existing website or hosting service to Epicrange. We can assess the current hosting environment and advise on migration.

Yes. Epicrange provides hosting solutions for customers requiring more resources and control than standard shared hosting.

Epic Voice is Epicrange Networks’ VoIP service, allowing customers to make and receive calls using an internet connection.

Yes. Geographic numbers can be provided subject to availability and the applicable verification requirements.

Where available, customers can select the geographic area required when ordering a voice service.

Yes. Supported accounts can be configured on the Epic Phone app, allowing you to use your business voice service from a compatible smartphone.

Confirm that you have internet access and that your SIP username, password and server details are correct. Restart the application or device before contacting support.

Yes. Epicrange provides business PBX solutions with multiple extensions, call routing, IVR/auto-attendant and other business calling features.

Yes. We provide call centre solutions for businesses that require multiple agents, inbound and outbound calling, queues, reporting and call management.

Number porting may be available depending on your current provider and number type. Contact us to confirm eligibility.

Use the coverage checker on our website or contact Epicrange with your installation address. Availability depends on the network operators covering your area.

LTE or another connectivity solution may be available. We can help determine the most suitable option for your location.

Installation times depend on the fibre network operator, location and whether fibre infrastructure already exists at the property.

Restart your router and fibre equipment, wait a few minutes and test again. If the connection remains offline, contact support.

Test using an Ethernet cable where possible. Wi-Fi performance can be affected by distance, walls, interference and the number of connected devices.

Yes. Contact Epicrange or use the client area where available to request a package upgrade.

Provide your account details, affected service, installation address, when the problem started and the status of the lights on your router/ONT.

Log in to the Epicrange client area to view your invoices, payments and active services.

Available payment methods and banking/payment instructions are displayed on your Epicrange invoice or client area.

Open the relevant invoice in the client area and select the available download/print option.

Allow time for the payment to reflect. If it remains outstanding, contact our billing team and provide your payment reference or proof of payment.

A service may be suspended when an invoice remains overdue or for another account-related reason. Check your client area for outstanding invoices and contact us if you need assistance.

Submit a cancellation request through the appropriate support/client channel. Applicable notice periods and service terms will apply.

Log in to your client account to update available account details or contact support for assistance.

Select Forgot Password on the Epicrange client login page and follow the password-reset instructions sent to your registered email address.

Check your spam/junk folder and confirm that you are using the email address registered on your Epicrange account.

Once logged in, use the account/security section to change your password.

Update the information available in your client profile. Certain changes may require verification by Epicrange Support.

Use a strong, unique password, never share your login details, and enable additional security features such as two-factor authentication where available.

Change your password immediately and contact Epicrange Support so that the account can be reviewed.