Epicrange Networks

Legal

Privacy Policy

1. Introduction

Welcome to EpicPhone, a service provided by Epicrange Online. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VoIP softphone application and related services.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

  • Full name
  • Email address
  • Phone number
  • Account login details

2.2 Usage Data

  • Call logs (numbers, duration, time)
  • Messages (if applicable)
  • App usage statistics
  • Device information (IP address, operating system, device type)

2.3 Technical Data

  • Network performance data
  • Error logs and diagnostics
  • Location data (if enabled by user)

3. How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Enable voice and video communication
  • Improve call quality and app performance
  • Personalize user experience
  • Provide customer support
  • Send important notifications and updates
  • Ensure security and prevent fraud

4. Call Data and Content

We respect your privacy in communications:

  • We do not record calls unless explicitly stated and consent is obtained.
  • Call metadata (e.g., duration, participants) may be stored for service functionality.
  • Messages may be stored to enable delivery and history features.

5. Data Sharing and Disclosure

We may share your information with:

  • Service providers and partners (e.g., hosting, VoIP infrastructure)
  • Legal authorities when required by law
  • Third parties in case of business transfers (merger, acquisition)

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption (e.g., TLS, SRTP for calls)
  • Secure servers and firewalls
  • Access controls and authentication mechanisms

However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

You may request deletion of your data at any time.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time

To exercise these rights, contact us at support@epicrange.co.za.

9. Cookies and Tracking Technologies

If applicable, we may use cookies or similar technologies to:

  • Enhance user experience
  • Analyze usage patterns
  • Improve our services

You can control cookie settings through your device or browser.

10. Third-Party Services

Our app may integrate with third-party services (e.g., payment gateways, VoIP providers). These services have their own privacy policies, and we are not responsible for their practices.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

12. International Data Transfers

Your information may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place to protect your data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be communicated via the app or website. Continued use of the service constitutes acceptance of the updated policy.

14. Contact Us

15. Compliance

This Privacy Policy is designed to align with applicable data protection laws, including:

  • General Data Protection Regulation (GDPR)
  • Protection of Personal Information Act (POPIA) (South Africa)